Do you need any equipment for the event?

Our trained performers may bring their own music player; however, it may not be loud enough to cover your party (depending on the size). This service is included in your total package cost; however, please advise upon booking.

How long in advance do we have to book?

The safest way in planning for a birthday is book around four to six weeks in advance (or as early as possible to obtain the day and time you want). That gives us the ability to guarantee you the time slot you are looking for. Booking a couple of days before the event might be hard to send a performer out to you for the time you’re looking for.

OUTDOOR PARTY POLICY?

Outdoor venues are always welcome! However, if you are planning an outdoor party, please have a backup plan in the event of inclement weather. Since the costumes worn by the performers are extremely delicate, it is preferred to have a covered or shaded area for some if not all activities. As outdoor venues are much more difficult for our performers and require that our costumes go through a rigorous cleaning process after being exposed to outdoor elements, we may charge an additional fee of $20 per performer per party for all exclusively outdoor party venues, such as parks and backyards. Please let us know upon booking if your venue is outdoors. Any parties that are held exclusively outdoors may be assessed this $20 fee/performer due at the beginning of the event. Thank you for your understanding and cooperation!

Do you offer any discounts or promotions?

Yes. We offer a multi-character discount of 10% off of three characters or more for appearances and/or visits.

what happens if a guest becomes upset, ill, scared or misbehaves?

The party character is only responsible to entertain the children at your party. Any behavior or health issues with children must be taken care of by a parent or party host. Good behavior is always promoted, it is the responsibility of the host/hostess to monitor and take charge of any children who are not behaving. If a child/adult at your party exhibits inappropriate, abusive or rude behavior, our entertainer can leave with or without notice. It is the responsibility of the client to be in control of the guests at the event while our entertainer is present. If the child is scared, we do rely on the parent for assistance. If there is low attendance we will do our best to ensure the kids are entertained.

Is there a deposit required to reserve a Character?

Yes, we require a $50 non-refundable deposit to reserve any character. We accept all major credit cards payments. If, however you choose to pay by money order or cashier’s check you will be required to mail in the FULL amount due two weeks before your event date so that we have ample time to process your payment. The amount required for the reservation deposit is subject to change at any time without notice.

what if my guests are late?

All party visits MUST begin at the scheduled time agreed to by the client at the time of the booking and will end upon the agreed duration time. All events are based on a schedule. Late guests are welcome to join in upon their arrival. Once our entertainer arrives at the event, they will be ready to begin. Our entertainers are not required to wait till your guests arrive in order to begin the visit. It is the clients’ responsibility to make sure to schedule the correct time of the visit and that their guests are on time. The same rules apply for the birthday child. Please ensure the birthday child is at the party at the time provided when the booking was completed.

Do you do Birthday parties at the Park?

Yes, we perform at park parties all the time. We only require you to tell us what Area/Corner of the park you will be using and for you to make sure you plan your party in an area that is not wet or holding a lot of water in the area.  

WHAT VENUES WILL YOU ENTERTAIN AT?

We are willing and able to entertain at all venues. Please be aware that some venues have their own restrictions and guidelines. Please check with your venue to see if they allow outside entertainment before booking with us.

What if I’m not satisfied with my party Character?

Should any concerns arise with regards to our services or the quality of our services rendered we require that you to contact us while the entertainer is present at your event. This allows us an opportunity to make any adjustments therefore resolving any issues. Once the entertainer leaves your event it is mutually assumed and agreed that you, as the customer, were satisfied with our services. Disclaimer: Parents, please give advance notice when applicable to prepare your guests that characters will be in attendance so they aren’t surprised.